Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, password
• Profile Information: Professional background, skills, experience level, location
• Communication Data: Messages, support inquiries, feedback, survey responses
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Course Information: Learning progress, completion status, certificates earned

1.2 Information Collected Automatically

When you use our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, click patterns, referral sources
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: As described in our Cookie Policy

1.3 Information from Third Parties

We may receive information about you from:

• Social media platforms when you connect your accounts
• Payment processors for transaction verification
• Analytics providers for website usage insights
• Marketing partners for lead generation (with your consent)

2. How We Use Your Information

We use your personal information for the following legitimate business purposes:

2.1 Service Provision

• Creating and managing your account
• Providing access to courses and learning materials
• Processing payments and transactions
• Personalizing your learning experience
• Issuing certificates and tracking progress

2.2 Communication

• Sending course updates and important announcements
• Responding to your inquiries and support requests
• Providing technical support and troubleshooting
• Sending marketing communications (with your consent)

2.3 Improvement and Analytics

• Analyzing website usage and user behavior
• Improving our courses and user experience
• Conducting research and surveys
• Developing new features and services

2.4 Legal and Security

• Complying with legal obligations and regulatory requirements
• Protecting against fraud, abuse, and security threats
• Enforcing our terms of service
• Resolving disputes and legal claims

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal)
• Email delivery and marketing automation
• Web hosting and cloud storage
• Analytics and performance monitoring
• Customer support services

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, and safety
• Investigate potential violations of our terms
• Respond to claims of illegal activity

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality obligations.

3.4 Consent-Based Sharing

We may share your information with your explicit consent for specific purposes, such as:

• Featuring you in success stories or testimonials
• Connecting you with potential collaborators
• Participating in partner promotions

4. Data Security

We implement comprehensive security measures to protect your personal information:

4.1 Technical Safeguards

• SSL/TLS encryption for data transmission
• Secure server infrastructure and data centers
• Regular security audits and vulnerability assessments
• Access controls and authentication systems
• Data backup and disaster recovery procedures

4.2 Administrative Safeguards

• Employee training on data protection and privacy
• Confidentiality agreements with staff and contractors
• Regular review and update of security policies
• Incident response and breach notification procedures

4.3 Physical Safeguards

• Secure facilities with restricted access
• Environmental controls and monitoring
• Secure disposal of physical media

Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our cookie practices, please refer to our Cookie Policy.

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us analyze website usage
• Functionality Cookies: Remember your preferences
• Marketing Cookies: Used for targeted advertising (with consent)

5.2 Managing Cookies

You can control cookies through:

• Your browser settings
• Our cookie preference center
• Third-party opt-out tools

6. Your Rights

Under Malaysian data protection law and applicable international regulations, you have the following rights:

6.1 Access Rights

• Request access to your personal information
• Obtain copies of your data
• Understand how your information is processed

6.2 Correction Rights

• Update inaccurate or incomplete information
• Request correction of errors in your data

6.3 Deletion Rights

• Request deletion of your personal information
• Exercise "right to be forgotten" where applicable

6.4 Consent Withdrawal

• Withdraw consent for marketing communications
• Opt-out of non-essential data processing

6.5 Data Portability

• Request your data in a structured, machine-readable format
• Transfer your data to another service provider

6.6 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days, as required by law.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

7.1 Account Information

• Active accounts: Retained while account remains active
• Inactive accounts: Deleted after 3 years of inactivity
• Closed accounts: Personal data deleted within 30 days

7.2 Course and Learning Data

• Course progress: Retained for 5 years for certification purposes
• Certificates: Permanently retained for verification
• Assessment results: Retained for 3 years

7.3 Communication Records

• Support tickets: Retained for 2 years
• Marketing communications: Until you unsubscribe
• Legal communications: Retained as required by law

7.4 Financial Records

• Payment records: Retained for 7 years for tax purposes
• Refund requests: Retained for 3 years

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than Malaysia, including:

• United States (cloud hosting services)
• European Union (analytics and marketing tools)
• Singapore (regional data processing)

When we transfer your data internationally, we ensure adequate protection through:

• Standard contractual clauses
• Adequacy decisions
• Certified data transfer mechanisms
• Binding corporate rules

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will:

• Delete the information immediately
• Terminate the account
• Notify the parents or guardians

If you believe we have collected information from your child, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• Legal or regulatory requirements
• New features or services
• Feedback from users

When we make significant changes, we will:

• Post the updated policy on our website
• Send email notifications to registered users
• Display prominent notices on our platform
• Provide a 30-day notice period for material changes

Your continued use of our services after the effective date constitutes acceptance of the revised policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: